The video captures citizens’ frustration over having to pay pension and social security contributions on top of their other financial burdens, while also being required to provide numerous documents and forms, such as powers of attorney and personal photographs.
Some question why there is still no electronic link between the different government departments, while the state cites staff shortages as an explanation. Others, however, argue that there is actually an excess of public-sector employees who need to be better organized and redistributed.
Citizens describe the difficulties they face when completing official procedures, often having to wait for long periods in line. Some point to staff shortages at certain branches, such as the Badaro branch, forcing people to arrive as early as 5 or 6 a.m. just to secure a place in line.
Some also describe certain employees as harsh or dismissive, to the point where visitors feel as though the employee is acting like a powerful manager whose authority is intimidating enough to make them afraid of making a mistake. At the same time, experiences vary, with some citizens expressing satisfaction while others voice strong complaints.
